Privacy Policy - LeadFunnel | How We Protect Your Data

1. Information We Collect

We collect information in several ways to provide and improve our services.

a) Information You Provide

Account registration details such as your name, email address, phone number, and company name
Billing and payment information when you subscribe to a paid plan
Lead data, contacts, notes, and other business information you enter into the platform
Communications you send to us, including support requests and feedback

b) Information Collected Automatically

Device information including browser type, operating system, and screen resolution
Usage data such as pages visited, features used, and time spent on the platform
IP address, approximate location, and internet service provider details
Cookies and similar tracking technologies (see Section 5 for details)

c) Information from Third Parties

Data from integrations you enable, such as WhatsApp or email service providers
Information from authentication providers if you use social or third-party login
Publicly available business information to enhance your lead records

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the LeadFunnel platform and its features
To process transactions, manage subscriptions, and send billing-related communications
To personalize your experience and deliver relevant content and recommendations
To communicate with you about updates, security alerts, and support responses
To analyze usage patterns and improve our platform's performance and functionality
To detect, prevent, and address technical issues, fraud, or security threats
To comply with legal obligations and enforce our terms of service
To send promotional materials and product updates (with your consent, where required)

3. Data Storage & Security

We implement robust measures to protect your data:

All data is encrypted in transit using TLS/SSL protocols and at rest using industry-standard encryption
We use secure, access-controlled cloud infrastructure hosted in reputable data centers
Regular security audits, vulnerability assessments, and penetration testing are conducted
Access to personal data is restricted to authorized personnel on a need-to-know basis
We maintain comprehensive backup and disaster recovery procedures to prevent data loss

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing

We do not sell your personal information. We may share your data only under the following circumstances:

Service Providers: We share data with trusted third-party vendors who assist in operating our platform, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, including to meet national security or law enforcement requirements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
With Your Consent: We may share your information for other purposes when you provide explicit consent or direct us to do so through integrations and connected services.

5. Cookies

LeadFunnel uses cookies and similar technologies for the following purposes:

Essential Cookies: Required for the platform to function properly, including session management, authentication, and security features
Analytics Cookies: Help us understand how users interact with our platform so we can improve the user experience and optimize performance
Preference Cookies: Remember your settings and preferences, such as language, theme, and display options, to provide a personalized experience

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform and limit your ability to use some features.

6. Your Rights

You have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal data we hold about you at any time
Right to Update: You can update or correct your personal information through your account settings or by contacting us
Right to Delete: You may request the deletion of your personal data, subject to certain legal and contractual obligations
Right to Export: You can request a portable copy of your data in a commonly used, machine-readable format
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at the email address provided in Section 11.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services
Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law
Aggregated and anonymized data that cannot identify you may be retained indefinitely for analytics and improvement purposes
Billing records and transaction data may be retained for up to 7 years to comply with tax and financial regulations

8. Third-Party Links

Our platform may contain links to third-party websites, services, or integrations that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit. Clicking on a third-party link or enabling an integration is at your own risk.

9. Children's Privacy

LeadFunnel is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by providing a prominent notice on our platform or sending you an email notification. Your continued use of LeadFunnel after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:

connect@leadfunnel.in